When will my order arrive?
Orders process in 1–2 business days. Standard shipping typically takes 7–12 business days, and you'll get tracking by email as soon as it ships.
Are the electronic toys rechargeable?
Yes — the Comet motion ball, Scurry mouse, and Flop fish are all USB-rechargeable, so there's no battery swapping.
My cat ignores most toys. Will these work?
Our toys are built around hunting instincts, not random movement — which is why they hold attention longer. And you're covered by our 30-day guarantee, so there's no risk in trying.
Is the catnip safe?
Yes. Our catnip toys use pet-safe catnip. As with any toy, supervise the first few play sessions.
What's your return policy?
30-day returns on unused items in original packaging. See our Refund Policy for details.
How do I contact you?
Email support@velvetclaw.store and we'll reply within 24 hours.